FAQ integer fringilla urna suscipit HOW TO SHOP WITH US Choose a product Once you have found an item you wish to buy, select the colour and size, and click on “Add to basket”. Looking for something else? Continue browsing and adding items to your basket in the same way. You’re all finished shopping? Simply click on “Proceed to checkout” in the top right corner and follow the steps indicated to complete your purchase. 1. Check your order Make sure that the details of the products you have selected, such as size and colour, are correct. If you have a voucher code, enter it in the space provided and click on “Apply discount” to complete your purchase with a discount. Do you want us to send it directly to your home, or would you prefer to pick it up in-store? Indicate your preference and continue by clicking “Next step”. 2. Log in (if you have not already done so) If you logged in before you started shopping, you can skip this step. On the contrary, log in now by entering your email address and password. Still don’t have an account? What are you waiting for? You can register by filling out your details here. It’s that simple! 3. Enter delivery details Here you can choose where you would like to receive your purchase. We can send it to the same address you registered with, or any other address of your choice. In both cases, you will need to select “Home delivery”. If you prefer, you may also collect your order at your nearest women’secret store (valid only in certain countries). Want to give a gift? Now is the time to let us know, and we’ll prepare your order with our special gift wrap with a gift receipt (this receipt does not show prices). Plus, you can include a gift card with a message written by you. 4. Confirm your order You are almost done, but first don’t forget to double check your order and make sure that all delivery details are correct. Once you have reviewed your order, click on “Start payment process”. 5. Complete your order You will be automatically redirected to a secure connection where you may select your preferred method of payment. If you select PayPal, you will be redirected to the PayPal payment page to complete the process. 6. Order summary You’re all done! You have completed your order with success and will soon be able to enjoy your new purchase. At this stage, you’ll find a summary of all your order details and will receive a confirmation email to the email address you registered with. If you do not receive a confirmation email, double check that it’s not in your spam. GENERAL INFORMATION In which countries can I shop online? In Spain, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Holland, Hungary, Ireland, Italy, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Sweden, Switzerland, United Kingdom. Are online prices the same as my local Women’secret store? On occasion, you may find that prices online are different to those in our physical stores. This is due to special promotions we do for each individual store, such as exclusive discounts for club members, occasional discounts on certain items, etc. Can I periodically receive news about the latest arrivals and special promotions at Women’secret? Of course! You can register for an account or subscribe to our newsletter by clicking the box that says “Sign up for news”, which you’ll find at the bottom of the home page. Can I unsubscribe from all email communications sent by Women’secret? If you wish to stop receiving our latest news, you may unsubscribe from all future communications by going to “My account” and clicking on “Edit my details”. Here you can unsubscribe from our newsletter by unchecking the box next to “Receive the online newsletter”. Should you have any issues, please email us at email@example.com, and we’ll be happy to help you. How do I know if I have successfully completed my order? Once you have finished your purchase, you will receive a confirmation email where you can check all the details of your order. Can I check the status of my order? Of course! Simply go to “My account” and select the order you wish to check. What should I do if I receive a faulty or incorrect item? Please email our Customer Service department at firstname.lastname@example.org, including your order number, the reference number of the faulty or incorrect item, and a photo of the item, to help us understand what went wrong. How do I know what my size is? On every product page there is a size guide which provides our equivalent for other international sizing systems, as well as the measurements of each size. Can I cancel my order? We’re sorry, but it is not possible to cancel an order. You may, however, return an order after receiving it. Can I delete an item from my order? Yes, so long as you have not already completed and paid for the order. My order hasn’t arrived. What should I do? To track the status of your order, go to “My account”. Here you will find a list of all completed orders to date and the status of each one. You may also contact our Customer Service department. I need help, where can I get it? For any other doubts or questions you may have, please call us at 901 36 30 42 if in Spain, or send us an email to email@example.com.